Disney Institute is bringing its renowned professional development course, Disney’s Approach to Business Excellence, to Richmond, IN on Friday, April 26, 2019. The Disney Institute Cast Members who will be facilitating the event are Bruce Kimbrell and Diana Ballard. Check out the Biography below to learn more about these Cast Members!
In his role as a senior facilitator, Bruce is responsible for drawing on his leadership experience, business knowledge and Disney Institute insights to understand client objectives and better align learning solutions. He facilitates delivery of business programs individually and as a team.
Prior to joining Disney Institute, he worked as an operations manager for the Disneyland® Resort, where he directed all parking and transportation operations. He was responsible for the performance and development of more than 280 cast members.
Additionally at Disney, Bruce was the senior manager for brand marketing of the 50th anniversary of the Disneyland® Resort. He led the development, strategy and execution of all performance initiatives for the Disneyland®Resort cast during the 18-month long celebration.
Bruce has a bachelor’s degree in public relations/communications from Brigham Young University.
GET TO KNOW BRUCE
Bruce was a clerk typist for the civilian side of the United States Army.
FAVORITE WALT DISNEY QUOTE
“Disneyland will never be completed as long as there is imagination left in the world.”
Bruce is a private pilot, a trained concert pianist, and a commissioner for the Orange County California Boy Scouts of America.
In her role as a facilitator, Diana is responsible for drawing on her leadership experience, business knowledge and Disney Institute insights to understand client objectives and better align learning solutions. She facilitates delivery of business programs individually and as a team.
Prior to joining Disney Institute, she worked as a resort duty manager at Disney’s Port Orleans Resort, where she led and mentored salaried and front line cast members. She also partnered with the resort general managers to implement and sustain a new service initiative to improve the overall operation at the resort.
Additionally at Disney, Diana served as a Walt Disney World® Ambassador in 2001–2002, where she was a spokesperson and representative of cast and crew members, presenting hundreds of speeches and supporting community outreach in Central Florida. She also worked in Walt Disney World® Resort human resources in various roles, including a human resources manager, professional recruiter and talent planning manager.
Outside of Disney, Diana is the co-founder and owner of a financial group and is a high school athletics board member.
GET TO KNOW DIANA
FIRST DISNEY JOB
Diana was part of the opening team at Disney’s Grand Floridian Resort & Spa where she worked as a food and beverage cast member.
BUSINESS BOOK RECOMMENDATION
The Greatest Salesman in the World by Og Mandino
LEISURE BOOK RECOMMENDATION
Quiet Strength: The Principles, Practices & Priorities of a Winning Life by Tony Dungy
FAVORITE WALT DISNEY QUOTE
“Happiness is a state of mind.”
Learn more about Disney’s Approach to Business Excellence in Richmond, IN on April 26, 2019 at http://wcareachamber.org/disney